Who we are

We are Rosemount Hotel, 12, Higher Oakfield, Pitlochry PH16 5HT.
Our website address is: https://www.scottishhotels.co.uk.

What personal data we collect and why we collect it

We will collect personal data on this Website only if it is directly provided to us by you the user, e.g. your e-mail address, name, home or work address and telephone number, and therefore has been provided by you with your consent. Normally you will only provide such details if you wish to sign up for our free enewsletter or other resources. Online bookings are made through a completely separate, protected portal.

We also use analytical and statistical tools that monitor the occasions of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data. However, these logistics will not identify you personally.

Your payment information (e.g. credit card details) provided when you make a booking via our website is not received by us. That information is  processed securely and privately by the third party payment processors that we use. Rosemount Hotel will  have access to that information for the purposes of taking payment for your booking only. It appears once, online, via a secure window, only, and then permanently disappears.  It is manually noted for taking a deposit and stored under lock and key. It will be shredded on the day of your departure.

We may share your personal data with our payment processors, but only for the purpose of completing the relevant payment transaction. Such payment processors are banned from using your personal data, except to provide these necessary payment services to us, and they are required to maintain the confidentiality of your personal data and payment information.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Contact forms

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

How we use your Information

We may hold and process personal data that you provide to us in accordance with the DPA and GDPR

The information that we collect and store relating to you is primarily used to enable us to provide our services to you, and to meet our contractual commitments to you. In addition, we may use the information for the following
purposes:

• To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service;
• If you are an existing customer, we may contact you with information about goods and services similar to those that were the subject of a previous sale to you;
• Where you have consented to receive our e-newsletters, from time to time to provide that to you.

• ANALYTICAL COOKIES:

  We use Google Analytics to record visitor numbers to the website and to understand how visitors navigate through the website, how much time is spent on each page, and so on. This information helps us to improve the way the website works. This browser data is anonymous and cannot be traced to individual users.

  Third party cookies – These are cookies set by another website in order for tools provided by them to function.

  SOCIAL MEDIA AND MAPPING:

  At times our website will contain snippets of content from external sources such as YouTube, Facebook, Twitter, Tripadvisor, or Google Maps. You can disable these cookies (see below), but it may cause the tools to cease to function.

  Use of cookies

  • Our Website uses cookies. We use cookies to gather information about your computer for our services and to provide statistical information regarding the use of our Website. Such information will not identify you personally – it is statistical data about our visitors and their use of our website. This statistical data does not identify any personal details whatsoever. We may also gather information about your general Internet use by using a cookie file.
  • Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer, as cookies contain information that is transferred to your computer’s hard drive. They help us to improve our Website and the service that we provide to you. All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our Website.

  We haven’t made any changes to the cookies that we use, just the way we notify you of their use. As part of new EU and UK legislation, known as the ‘Cookie Law’, we want to ensure that you understand and accept the use of cookies on this website.

  DON’T WANT TO USE COOKIES DURING YOUR VISIT?

  As most of the cookies used on this website are necessary to the correct functioning of the website, we recommend that you allow cookies to be used. If you would prefer to block cookies however, you can do this through your browser settings. For more information on how to do this, you can visit AboutCookies.org. To disallow anonymous Google Analytics data to be collected about your visits to websites, go to the Google Analytics Opt-out.

Disclosure of your information

• We may disclose your information to regulatory bodies to enable us to comply with the law and to assist fraud protection and minimise credit risk.

Please be advised that we do not reveal information about identifiable individuals to our advertisers but we may, on occasion, provide them with aggregate statistical information about our visitors.

Controlling the use of your data

• If you have given us consent to use your data for a particular purpose you can revoke or vary that consent at any time. If you do not want us to use your data or want to vary the consent that you have provided you can write to us at the
  address detailed above or email us at info@rosemount-hotel.co.uk at any time.

Where we store and transfer your data

• Information provided to us online is only stored online according to the practices of our online booking portals. We do not store information online. Bookings agents adhere to the strictest data protection codes.
• Any guest information we store is done so manually, under lock and key and destroyed after one year.
• We do not use or disclose sensitive personal data, such as race, religion, or political affiliations, without your explicit consent.
• We may disclose your personal data outside of our group: (a) in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; and (b) if Rosemount  Hotel’s business is bought by a third party, in which case personal data held by it about its customers will be one of the assets to transfer to the buyer. However any such transfer will only be on terms that the confidentiality of your
  personal data is protected and that the terms of this privacy policy will continue to be complied with by the recipient.
• Otherwise, we will process, disclose or share your personal data only if required to do so by law or in the good faith belief that such action is necessary to comply with legal requirements or legal process served on us or the website.
•  You have the right to opt out of our processing your personal data for marketing
  purposes by contacting us at info@rosemount-hotel.co.uk

Security

• The transmission of information via the Internet or email is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of data while you are transmitting it to our site; any such transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorised access.

Third party links

•  You might find links to third party websites on our website. These websites should have their own privacy policies, which you should check. We do not accept anyresponsibility or liability for their policies whatsoever as we have no control over
  them.

Your rights

• The DPA and GDPR give you the right to access information held about you by us. Please write to us or contact us by email if you wish to request confirmation of what personal information we hold relating to you. You can write to us at the
  address detailed above or by email to info@rosemount-hotel.co.uk  There is no charge for requesting that we
  provide you with details of the personal data that we hold. We will provide this information within one month of your requesting the data.
• You have the right to change the permissions that you have given us in relation to how we may use your data. You also have the right to request that we cease using your data or that we delete all personal data records that we hold relating to
  you. You can exercise these rights at any time by writing to us at the address detailed above, or by email to info@rosemount-hotel.co.uk

Changes to this policy

• We may update these policies to reflect changes to the website and customer
  feedback. Please regularly review these policies to be informed of how we are
  protecting your personal data.
  We welcome any queries, comments or requests you may have regarding this
  Privacy Policy. Please do not hesitate to contact us at the address noted above

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.